A WhatsApp chatbot that takes table bookings, even at 9pm on a Friday
It answers on your WhatsApp and your website, takes bookings and handles the questions guests ask every day, while your team looks after the people already seated. We also build the restaurant website, with a menu you update yourself.
Where restaurants lose bookings
Messages pile up during service
The busiest hour for messages is the busiest hour on the floor. Nobody can stop to reply, so a guest asking about a table tonight waits, then books somewhere else.
The same questions all day
Opening hours, parking, the menu, kids, dress code, whether a dish has nuts. Each answer takes a minute, and the team answers them dozens of times a week.
Bookings in too many places
Some come by phone, some on WhatsApp, some on Instagram, and they end up in a notebook. Double bookings and tables held for people who never come follow from that.
Delivery apps own the guest
Every order through a delivery app pays a commission, and the guest's details stay with the app. A guest who writes to you directly is one you keep.
What we build for restaurants
A chatbot on your WhatsApp and website
It answers from the menu, hours and rules you give it, in English and Arabic. It checks tables, takes the booking and sends a reminder the day before. Complaints, big groups and anything it is unsure about go to your team.
A simple booking screen, or your existing one
If you already use a reservation or POS system, we check in the first call whether it allows a connection. If you use a notebook, we set up one screen your team and the chatbot both write to.
A panel your team runs from a phone
See every conversation live and take one over with a tap. Mark a dish as sold out and the chatbot stops offering it. Change hours or add an answer without calling us.
Direct orders with a payment link, when you want them
Once the chatbot is running, it can take pickup orders on WhatsApp and send a payment link, so the order reaches the kitchen already paid. We add this later, once you have seen how guests use it.
A loyalty card on the guest's phone
Ekhtem, our own loyalty card, saves to the guest's phone with no app to download. You see who stopped coming and bring them back with one tap.
A restaurant website with a menu you edit
Menu, opening hours, your location on Google Maps and links to your delivery apps. You change dishes and prices yourself.
Try it and look around
A restaurant chatbot you can talk to now, a website for the same sample restaurant, and sites we built for a hospitality group and a café.
Juniper Yard chatbot (demo)
A sample restaurant running the chatbot. Ask for a table on Friday at 8, ask what is vegan or what has nuts. Juniper Yard is a made up restaurant with sample data.
Juniper Yard website
The website for the same sample restaurant. The food moves as you scroll, each dish lists what it contains, and bookings go through the WhatsApp chatbot above.
Moonlight Investments
The website for a Dubai hospitality group that runs MYA at The Dubai Mall and restaurants in Erbil, Baghdad and Cairo, with a page for each brand.
MYA Café
The website for MYA, a café in Cairo, built for its opening to announce it and collect interest before the doors opened.
Questions from restaurants
Can guests book a table on the website?
Yes. Bookings go through the chatbot on your site and on WhatsApp, into one list your team sees on a phone.
What happens if the chatbot gives a wrong answer?
It only answers from the information you approve. In the first week every reply waits for your team to approve it before it goes out, so mistakes are caught before guests see them.
How does it handle allergies?
It tells the guest what the menu says a dish contains, and it never calls a dish completely safe. Anyone with a severe allergy is passed to your team so the kitchen can talk to them.
Will it work on our own WhatsApp number?
Yes. It runs on a WhatsApp Business account in your restaurant's name. Meta asks for your trade licence to verify the business, and we help you through that step.
Can it connect to our POS or reservation system?
Many restaurant systems allow a connection, some only through an approved partner. We check yours in the first call before we promise anything.
Does it replace our staff?
No. It takes the repeat questions and the late night messages, so your team can spend its time on the guests in the room.